6. Returns
You can return the product purchased online from BELLADRESS SRL within 14 days of receiving the package, provided that all items are returned in the same condition as when they were received.
This means that items purchased from BELLADRESS SRL must not have been, damaged, soiled, washed, altered or worn (except for trying them on)
All labels of the item you received and tried on from BELLADRESS SRL must be intact. If the labels are damaged or torn, we will not be able to receive the product back.
All parcels contain a pre-printed return form which you must use if you decide to return any item.
Please note, BELLADRESS SRL will not accept shipping due or pay on delivery and will not pay delivery or return charges.
If you wish to return the product, please follow the following steps to return items to BELLADRESS SRL:
Complete the return form and check the box that best explains the reason for the return.
If you have lost the return form, you can print it:
→ HERE
or contact Customer Service via Email contact@belladress.co, by phone or WhatsApp at +40 743 078 080 or +373 69 25 65 18
The money paid for the returned order will be refunded for 14 days to the card or to the IBAN account indicated in the customer's return form. If more than 14 days pass without the refunded amount entering your account, please contact the BELLADRESS support service at Email contact@belladress.co, by phone or whatsapp at the number +40 743 078 080 or +373 69 25 65 18
For International or Romanian orders, you can return the product by courier to the following address:
Name: BELLADRESS SRL
Country Romania
County: Iasi
City: Iasi
Street: Păcurari Road 157, Floor 1, Office no. 8, IASI
Postal code: 700545
Email: contact@belladress.co
Phone : +40 743 078 080
For orders from the Republic of Moldova, you can ONLY return the product through FAN COURIER (www.fancourier.md Call Centru FAN Courier: 14455 or 068 66 7777 ) to the following address:
Name: ZUKINNI SRL
Country: Republic of Moldova
City: Chisinau
Street: Alecu Russo 15, off. 29
Postcode: MD2068
Email: contact@belladress.co
Phone : +373 69 25 65 18
We will ask for your bank details to make the refund.