Refund policy

BELLADRESS S.R.L. guarantees the refund of the price of the returned item without delivery costs and taxes within 14 days of receipt of the returned items. In accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. 

Returned items must be in new condition, not worn, must not show traces of makeup, deodorant, odor, perspiration, smell of sweat, other odors, stains or any other signs of wear, to be eligible for a refund. 

Shipping, duties, and taxes are non-refundable. Return shipping charges and duties are the responsibility of the buyer!

Returned items must have the original tags attached. Items that are missing or damaged in any way will not be returned. Any returned item that is damaged or used will not be refunded.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will be refunded by bank transfer to the bank account that we will request from you. 

BellaDress does not offer free returns. To return a package, you need to use an international postal service such as FedEx, DHL or UPS.

If you would like to return the product, please use the following steps to return BELLADRESS company items:
1) Fill in the return form and tick the box that best explains the reason for the return.
2) The price of the returned product must correspond to the price on the invoice, without the delivery price you paid for the purchase. If the price will be different or higher the difference of money + customs duties will be deducted from the money for return. If you have lost your return form, you can print it →HERE : 

Phone: +40 743 078 080

You can  return the product to the following address: 

Country: România 
County: Iasi
City: Iasi
Street: Soseaua Arcu nr. 53-55, Bloc T12, Scara A. parter
Postal Code: 700134
Phone: +40 743 078 080

We will ask you for your bank details to make the refund.